Thanksgiving is a wonderful holiday in the United States that Americans observe surrounded by family, food and football in honor of the harvest celebration that the Pilgrims held in Plymouth.
But as an Australian in the United States, I found myself working that Thursday and searching desperately for restaurants and cafes that were open so I could grab a bite to eat.
How annoying is it when you drive all the way to your favorite restaurant or shop only to find it closed?
Luckily, I knew I couldn’t presume all restaurants would be open for lunch and coffee, so I planned ahead and researched online to find the opening hours for a couple of places nearby.
Through my research, I was amazed at how many big-name restaurants didn’t have any information about their Thanksgiving hours on their websites or voicemail recordings.
In this Thanksgiving-inspired article, I want to highlight how a little thing like being transparent about your business hours is super important to creating a consistently good customer experience.
Although I’ll be bringing in examples of restaurants, the lessons in this article can be applied to all types of businesses. It’s important to be transparent about business hours during holiday periods or risk upsetting customers and creating a poor experience